FAQ

How long does shipping take?
Orders are prepared and shipped within 1–2 business days. Delivery usually takes 5–9 business days after shipment. Shipping is free within the United States. A tracking number is emailed to you when your parcel ships.

What is your return policy?
You can return your order within 30 days of the delivery date. Items must be unused or lightly used, in their original packaging. Return shipping is paid by the customer. Full details are in our Refund Policy.

Is checkout secure?
Yes. Payments are processed by Shopify with encrypted, PCI DSS Level 1 certified checkout.

Is this a subscription?
No. Every purchase is a one-time payment.

How do I contact you?
Email us at contact@alba-wood.com, Monday to Friday, 9am–5pm CT. We reply within one business day.